Return/Refund Policy

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1.  As flowers are perishable, we do not issue any refunds or returns. (read below for specifics)
2. Notification: All issues must be reported within the same day of delivery. If you are calling after hours, please leave a message or send us a text with your contact information, and we will return your call on the next business day. 
3. Damaged Items: We will happily replace any item that has been damaged or had its quality affected during the shipping/delivery process only. 
4. Quality Basis: Returns are accepted on a “quality” basis only. Personal preferences, such as “not liking” the arrangement or not feeling like you got your "monies worth", are not grounds for a return. 
5. We will do an exchange if you received a completely wrong order. this means in case you have received all the wrong flowers (reference substitutions section/page), wrong size, or wrong amount value  compared to purchased. 
6. Different bouquet or vase are not subject to return or exchange, as our arrangements and bouquets are uniquely designed and made specifically for your order. Photos provided on the web-site are examples of similar designs. The results may vary as florist will choose the best options out of the flowers available for that day.  

1. All our designs will be created with in season blooms or best flower availability from our prefered wholesaler.  
2. We strive to make each design unique and special for each of our clients. For that reason you will notice how different each and every order looks. Keep in mind we reserve the right to substitute blooms with similar ones in terms of “look” and feel without prior consultation. 
3. If you require a specific flower, plant or product, please call to check for its availability. 

We highly encourage our clients to trust and give as much creative freedom as possible for the best outcome!  

We will always call/text the recipient before we deliver any flowers. In the event that we are not able talk to the recipient the flowers will be left by the door, near the house or infront of property gate in a safe place we feel is the best for the flowers . We will notify customer or recipient by contact method provided of flower delivery/drop off. 

The Blooming Gem is not responsible for the flowers after delivery. 

 It is customer’s responsibility to check if the right order was delivered if ordered as gift to somebody else. You can also ask for the pictures before delivery – notify us that you want photos when you make an order.

If you are picking up the flowers, it is customer’s responsibility to check the order. If you take the order and leave it means, you automatically agree with order.  If somebody else is picking up for you – please inform them what order he\she should get or request photo in advance before pick up. The Blooming Gem is not responsible for the order after it has been picked up by customer.  

It is customer’s responsibility to provide correct address and delivery date . If the wrong address or wrong date was provided by the customer and flowers have been delivered, it will not be the reason for return or refund. 

If customer has not provided desired delivered date, we will reach out and ask for it via contact information provided with the order. If we receive no response from the customer, we will deliver the order on the next business day, if delivery was paid.  Pick up will be available for 2 days. If customer has not arrived to pick up the order, we will not refund or change order as your order was complete by then.

If you add the wrong address we will bring product back to our location and customer/recipient pickup will be required. If you still want it delivered additional delivery fee will have to be processed before delivery.  Please make sure you add the correct shipping/delivery address.